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Core Values
Results are Worth It
We remain objective and focus on results as we customize treatment plans. In business if we don’t measure it, we can’t track it and plan. We seek to improve our own performance and realize others depend on us, so we minimize activity that doesn’t contribute to results. We don’t confuse activity with results.
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Find Joy
We encourage each other so that we like to come to work. We work to make each pet we touch have some joy, even if it’s in the future. We celebrate animals getting well and will go the extra mile to make that happen. We seek to understand the joy that each pet gives its family. We are self-aware so that we don’t create or contribute to negativity that pulls others down.
Trust
Trust is the currency of good relationships. We build trust by: Treating others like we want to be treated Being honest about our skills and seeking to improve and teach them to teammates. Doing the right thing when others are not watching Striving to make each pet owner feel safe and accepted within our walls
Strive For New Heights
We continue to stretch our knowledge and skills to embrace old and new technologies in medicine and business. We look for opportunities to improve through reading and research. We never stop learning. We seek to provide a great customer experience each time they visit or call and look for ways to make it better or more comfortable for the client and the pet.
Others Matter
We will respect each other. We will treat each client, pet, and other team members with kindness and compassion. We understand that pets are an extension of their human companions. The impact of the health of an animal also affects the wellness of the entire family. We will care for pets, families, and anyone who steps through our doors.
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